Effective Date: April, 2025

Welcome to CountrySpices. Your privacy is extremely important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [www.countryspices.com] (the “Site”), or communicate with us via other channels.

By using our website, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our Site.

📌 1. Who We Are

CountrySpices
Mailing Address: The Nest, Lummawrie, Jowai Road, Shillong - 793003, Meghalaya, India
Email: : helpdesk@countryspices.com
Contact Number: +91 9004994766

🔐 2. Information We Collect

We may collect the following types of personal and non-personal information:

• Personal Information: Name, phone number, email address, billing/shipping address, payment details, and other order-related information.

• Non-Personal Information: Browser type, device information, IP address, referral source, pages visited, time spent, and other analytical data.

We only collect your data when you:

• Place an order

• Subscribe to our newsletter

• Contact us for support

• Create an account

• Participate in promotions or feedback surveys

🛡️ 3. How We Use Your Information

We use your information to:

• Process and fulfill your orders

• Provide customer support

• Send order confirmations and shipping updates

• Communicate promotional offers, newsletters, and product launches

• Improve our website performance, user experience, and security

• Comply with legal and regulatory requirements (including FSSAI guidelines)

🤝 4. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your data with:

• Trusted service providers (for delivery, payment processing, and customer service)

• Government authorities when legally required

• Internal teams for analytics and marketing purposes

📲 5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, remember your preferences, and provide personalized content. You can control cookie settings in your browser.

🔒 6. Data Security

We implement industry-standard security measures (SSL encryption, firewall protection, secure payment gateways) to protect your personal data. However, no method of transmission is 100% secure, and we cannot guarantee absolute security.

🇮🇳 7. Your Rights (India Specific)

As per Indian law, you have the right to:

• Access your personal data

• Correct inaccurate or outdated data

• Withdraw consent (except where processing is necessary)

• Request data deletion under certain circumstances

To exercise your rights, email us at:

👶 8. Children’s Privacy

Our products and services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

🌍 9. International Users

If you are visiting from outside India, please note that your data will be stored and processed in India. By using our site, you consent to the transfer of your data to India.

🔄 10. Policy Updates

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date. We encourage you to review this policy regularly.

📬 Contact Us

If you have any questions or concerns about this Privacy Policy or your personal information, please reach out to us at:

📍 CountrySpices
The Nest, Lummawrie, Jowai Road
Shillong - 793003, Meghalaya, India
📧 : helpdesk@countryspices.com
📞 +91 9004994766

Effective Date: April, 2025

Welcome to www.countryspices.com, operated by CountrySpices (“we,” “our,” or “us”). By using our website, you agree to be bound by the following Terms & Conditions. Please read them carefully before using our services.

1. Eligibility

You must be at least 18 years of age to use this site. By using this website, you represent that you are of legal age to form a binding contract.

2. Products & Pricing

All products listed on our site are described as accurately as possible. Prices are subject to change without notice. We reserve the right to modify or discontinue products at any time.

3. Orders & Payment

We accept secure online payments via major credit/debit cards, UPI, net banking, and other methods. Orders are processed only after successful payment.

4. Shipping & Delivery

We deliver across India. Estimated delivery timelines are 4–7 working days from the date of dispatch. See our Shipping Policy below for details.

5. Cancellations & Returns

Orders once placed cannot be canceled after dispatch. For returns or refunds, refer to our Return Policy.

6. Use of Website

You agree not to use this website for any illegal or unauthorized purpose. Any misuse may result in legal action.

7. Intellectual Property

All content including text, images, graphics, logos, and product descriptions are the intellectual property of CountrySpices and may not be reused without written permission.

8. Limitation of Liability

We are not liable for any indirect, incidental, or consequential damages resulting from the use of our products or website.

9. Governing Law

These terms shall be governed by the laws of India. Any disputes shall be resolved in the courts of Shillong, Meghalaya.

Effective Date: April, 2025

At CountrySpices, we ensure high-quality packaging and fresh, authentic products. However, if you're not completely satisfied, we offer the following policies:

✅ Returns Eligibility

• You can request a return or replacement if:

  • The item is damaged during delivery

  • You receive an incorrect product

  • The product is expired or spoilt on arrival

Returns must be initiated within 3 days of delivery.

❌ Non-Returnable Items

• Opened or partially used products

• Products damaged due to improper handling by the customer

• Items returned after the return window

💰 Refunds

Once the returned product is inspected and approved, a refund will be processed within 7 business days to your original payment method.

🚚 How to Request a Return

• Email: helpdesk@countryspices.com

• WhatsApp or Call: +91 9004994766
  Include your Order ID, issue description, and a photo of the product.

Effective Date: April, 2025

🚀 Shipping Coverage

We deliver across all major cities and towns in India. International shipping is currently not available.

🕒 Order Processing Time

• Orders are typically processed and dispatched within 1–2 business days.

• Orders placed on Sundays or public holidays will be processed the next business day.

📦 Delivery Time

• Metro Cities: 2–4 business days

• Other Cities/Towns: 4–7 business days
  Delivery times may vary due to weather, courier delays, or high demand.

💳 Shipping Charges

• Free shipping on all prepaid orders above ₹500

📦 Packaging

All products are packed in tamper-proof, eco-friendly, and food-grade packaging to ensure freshness and hygiene.

🔍 Tracking

Once your order is shipped, you will receive an email and/or SMS with your tracking number.